• Late Arrivals: Please do what you can to arrive on time! Settling in is incredibly important to prepare your mind and body for class. If you do arrive late, please mindful to other class participants. 

• No Show/Late Cancellation Policy: We want everyone in our community to get their workout in and meet their fitness goals! In order to plan our classes to be their very best and to allow space for everyone who wants to take class, please remember that we provide a 2-hour early cancellation window for our classes. After this window, a $10 late cancellation fee will be applied ($15 for unlimited members). We understand that life happens, so should you need to cancel, please cancel via email or text at least 2 hours prior to class.

• Memberships automatically renew: Please submit, in writing to medfieldyogastudio@gmail.com with two weeks notice if you would like to cancel upon completion of your current membership. If you would prefer to go month-to-month after contract completion, membership rates will be determined by the current price at time of renewal with a 5% monthly discount.

• Membership Holds: Going out of town? Having some health issues? We can pause your membership for a minimum of 30 days. Hold requests require 10 days written notice to medfieldyogastudio@gmail.com and can not be applied retroactively.

• Membership Cancellation: Struggling with time? That is one of the biggest obstacles to a healthy, active lifestyle! Before you walk away from it all, let's see if we can help you prioritize your health and wellness. Were you overly enthusiastic about your time or availability? You’re welcome to downgrade to a smaller membership of equal commitment with a one time $50 fee, but you are always welcome to upgrade. Still can’t make it to class? A $50 per month remaining early termination policy will apply for group fitness members ($150 cap) which can be applied to other group fitness packages. As is industry standard, cancellation requests and early-termination documents must be received in writing 4 weeks prior to renewal by completing the cancellation request form and emailing it to medfieldyogastudio@gmail.com.  *Memberships must be active and in good standing to cancel. Suspended memberships cannot be cancelled until they are reactivated.

• Member Guest Passes: Passes refresh every month. Passes must be used for new, local guests during a valid membership term.

• Package Selection and Refunds: We would LOVE to help you choose the option that's best for YOU! As is industry standard, we cannot refund services or extend packages and we are unable to refund to credit cards. Class packages purchased on sale may have a shorter expiration date. Please check dates before purchasing. Please let us know if you’d like any help choosing the best option for your health goals.

• Package Sharing: Class packages can be shared between two people living at the same address. 

• Student & Educator Discount: Bring in your ID for 5% off our memberships and class packages!

• Active Military, Healthcare, and First Responder Discount: 5% off memberships and class packages with valid ID!

• Severe Weather Policy: We are committed to our students and teachers. And, we are committed to stay open through ALL the weather New England is famous for. In the event that a class is cancelled due to weather, every effort will be made to give advanced notice of cancellation. We will notify you via email, our schedule will show the class as cancelled, and your account will be credited accordingly. If we are open, our 2 hour early cancellation policy will remain in effect. If you decide to not attend class, please cancel or email us. ​Remember to leave yourself enough time to shovel out, scrape off your car,  and come get class safely. We are hearty New Englanders after all.

​

​

Studio Procedures:

1. Students are strongly encouraged to preregister for class. Walk-ins cannot be guaranteed a space. Online reservations should be made at least 30 mins in advance.

2. Please arrive to the studio no more than 15 minutes before class starts. 

3. If you’re not coming to class, please remove yourself from the roster. No-shows and late cancellations (within 120 mins of class start time) will be charged for class. For class pack holders, a class will be removed from your card and unlimited members will be charged a $10 fee.

4. Please do not come into the studio if you are feeling unwell or if you’ve been around someone who is sick.

5. Make sure that you have read and signed the NEW WAIVER that pops up on the screen when you register for your first class.

 

Late Cancellation and No-Show Fees:

• Please remove yourself from the class roster if you no longer plan on coming to class.

• A late cancellation is any cancellation made within 120 minutes of the scheduled start time of class.

• A no-show is if you do not show up for class.

• If you have a Class Pack, a class will be removed from your pass.

• If you have an Unlimited Membership, you will be charged $10.

 

Disclaimer

Class schedules, appointments, teachers, and the price of classes, packs, and products are subject to change. Please check our website for our most current offerings, and be sure to “Like” us on Facebook and follow us on Instagram for more information.

​

Privacy Policy

Rest assured your privacy is very important to us. Any personal information you choose to share with us will only be used to help us provide you with the highest quality services, products, and support. We will never share your personal or financial information with any outside parties.

​

Maximum Capacity Policy

In-studio classes have a set capacity to ensure all participants have personal space to practice comfortably. Participants are strongly encouraged to pre-register for class; walk-ins cannot be guaranteed space. The studio reserves the right to turn walk-ins away if the studio class is full.

​

Lost Item Policy

Medfield Yoga will not be responsible for lost or stolen items under any circumstances, so we recommend you refrain from bringing valuables into the studio. We do, however, provide a ‘Lost and Found’ box for items students may leave behind, like yoga mats or water bottles. ‘Lost and Found’ items will either be donated or disposed of every 30 days.

​

Gift Cards Refund Policy

Gift cards are non-refundable and non-returnable. Sorry, no exceptions.

​

Cancellation and Refund Policy

Prepaid classes, private instruction, appointments and class passes are non-refundable, but they are transferable and shareable. If you do not show up for class, are late, or cancel within 30 minutes of class, you will still be charged. Classes and class passes are subject to limits of time – always check the expiration date!

​

Membership Cancellation & Refund Policy

Memberships are not shareable and are not transferable. Pre-paid memberships cannot be frozen or canceled. A Sustaining Membership ($99/mo) can be frozen for up to 30 days once per calendar year, and may be canceled after 6 months of use – both of those options require 30 days written notice. If a cancellation of a Sustaining Membership is made within 6 months of the initiation date, the cancellation will be subject to a $50 charge.

​

Studio Cancellation and Refund Policy

In the event that we need to cancel a class, appointment, or other event, all registered students will be credited accordingly.

​

Retail Refund Policy

Products can be returned for a studio credit only (no refunds) within 14 days of purchase. The product must be in its original condition, unworn/unused in its original packaging